Since AI is booming, there are some misconceptions circling around. There is a sense of fear in People about AI as they believe that AI might be the reason that they will lose their jobs in the future. Is this a reality of AI or is it a misconception? AI enhances pre-existing business processes and provides a new insight into how to improve workforce management.
When you look at automation, it can make the process faster and provide efficient data to overcome the problem that initiated the difficulties in the first place. Misconceptions like “It is taking our jobs!” should take some sense of consideration but not the whole sense as it is just one side of the coin.
According to the World Economic Forum, AI has created around 133 million jobs while also contributing to the decline of 75 million roles. Artificial intelligence has already contributed to how business functions today. In the past two decades, Information technology has emerged as a winner and huge contributor to AI success. This means that automation has a lot of potential to help the company contribute more to employee engagement. Let’s dive in! Here are some ways AI is making the workplace better.
Some businesses go through hundreds of emails and resumes to identify the desirable candidate for their organization. These assessments rely on personal experiences, often influenced by biases. One unpleasant discussion might leave a nasty taste in your mouth.
Accordingly, automation using HR artificial intelligence learns your needs, filters through a large number of resumes, and assigns a fit rating to each one. This not only saves time. Also provides the user with an unbiased assessment and how well a resume fits.
There are apparent advantages to saving time, but there are also unspoken advantages. A single missing word on a resume can often be the deciding factor in the hiring of a great employee. Resume parsing, on the other hand, picks up the keywords on the resume to make the greatest match possible. It brings the best employees to the organization.
Reskilling and Upskilling
It may sound obvious, but it is critical to understand that the jobs emerging from the current automation trend are skill-based. Businesses must invest in their employees in order to retain them and encourage them to take on more responsibilities.
What relevance does this have to automation? Investing with both money and time is possible. Especially if the expertise already exists with someone in the organization, they can pass on these skills to others by developing and implementing learning modules. Similar to an online learning course.
The procedure is straightforward: a person with the talent you wish to teach individuals in the company takes on the endeavor. They design a competency module using methods such as video recording, tests, papers, and so forth. This would now be available to everyone in the firm. If a manager wants their team to learn the skill, they just assign the module to their team and the learning may commence.
Chatbots Answering Questions
Firms have employed workers to answer the same set of questions every day on calls. These questions are typically featured on websites under the ‘Typically Asked Questions’ section. What if a bot answers your question instead of a person? Will it truly be so different? The majority of individuals do not believe so.
Chatbots, with the help of machine learning and artificial intelligence, have evolved well beyond simply answering queries. They can buy flights, send emails, place restaurant orders, and so much more! It can also store data sets that are given to it.
One of the most fantastic use cases I’ve come across is travel ticket booking. An entire office may use the same chatbot to order tickets for corporate travel. The chatbot not only books the tickets but also saves the information for future use by the company. No receipts were misplaced, and a little mess was created!
With capabilities like audio chat for customer service and multilingual help across many platforms. It has become a requirement for any organization.
Onboarding new employees
Most firms do not devote much attention to a candidate’s onboarding. They feel that the correct candidate will integrate into the company culture and grasp the procedure with minimal effort on their part. As a result, they allow the candidate to explore and learn more about the organization.
However, before they realize it, they have already lost touch with the new member by ignoring the critical onboarding phase. Picking the best candidate isn’t the end—it’s just the beginning of the hiring journey. New employees will have expectations and will need time and care to adjust to their new work environment.
Certainly, welcoming many new hires can be a challenge, but we’ve got a solution: an automated system that tracks their progress. This way, we can stay connected with each candidate, ensuring a smooth onboarding journey until they’re fully part of the team!
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